Contact us

We answer every message ourselves, usually within one business day. If your order is time-sensitive, say so in the first line and we will move it to the front of the queue. Email: support@my-paint.com. For questions about an existing order, include your order number so we can pull it up straight away. For questions about a photo you are thinking of sending, attach the photo — we will tell you honestly whether it will paint well before you spend anything. Common reasons people write to us: checking whether a photo is suitable, asking us to redo a proof, asking for a replacement paint pot, changing an address before dispatch, and asking about delivery timing. All of these are normal and none of them cost extra.