FAQs

What kind of photo works best? A sharp, well-lit photo where the subject fills most of the frame. Faces should be large and clearly lit — heavy shadow across a face is the single most common reason a kit disappoints. Upload it anyway if you are unsure: we check every photo by hand and tell you before we print. How many people can be in one photo? One or two works at any size. For three or more we recommend 50 x 60 cm at 48 colours, so every face keeps enough regions to read properly. Do I need to know how to paint? No. The drawing is already done — you are matching numbers to paint pots. People who have not held a brush since school finish these. How long does it take to paint? Around 10 to 15 hours for a 40 x 50 cm canvas at 36 colours, spread over as many evenings as you like. 24 colours is faster; 48 colours adds roughly twelve hours and a lot more depth. How long until it arrives? We make it in 3 to 5 working days, then post it. The product page shows an estimated delivery date before you order. Will I be charged customs or import tax? No. Duties and import taxes are paid by us before the parcel reaches you. The price at checkout is the price you pay. What if I do not like the proof? Tell us and we redo it. We only print once you have approved how your photo looks as a numbered canvas, and there is no limit on revisions before that point. What if I run out of a colour? Email us the pot number and we post a replacement free. Running short is our packing error, not your mistake. Can I return it? Yes, within 30 days. Because each kit is made from your own photo we ask that you contact us first so we can try to fix the problem. Is the canvas folded? No. Canvases ship rolled inside a rigid tube, so there is no crease through the picture.